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Customer emails described in media reports say Walmart canceled some pre-orders for the Zelda 40th Anniversary Edition Switch 2, calling the cancellations “in error.” Affected buyers are reportedly being offered a $519.99 Walmart eGift card, while some also received a 48-hour exclusive reservation to reorder. Walmart has not publicly confirmed the reported terms or explained which customers qualify.
Walmart reportedly canceled some pre-orders for the Nintendo Switch 2 Zelda 40th Anniversary Edition and is offering affected buyers a $519.99 eGift card, according to customer emails described by media outlets. Some customers also reportedly received an “Exclusive Reservation” with a 48-hour reorder window, but Walmart has not publicly confirmed the offers or explained who qualifies.
Customers cited in reports said their cancellation emails described the orders as canceled “in error.” A follow-up message reportedly promised an eGift card worth $519.99, matching the console’s reported purchase price. Nintendo Life and other outlets have relayed these customer accounts; the terms have not been published in a Walmart statement.
The reported email says the card should be sent by email within 10 business days. Separately, some buyers reportedly received an Exclusive Reservation allowing them to reorder the same console during a 48-hour window, as described in coverage by Kotaku and Gaming Route. Reports do not establish that every canceled buyer received that reservation, or that every affected buyer is eligible for both offers.
The precise reason for the cancellations is not known. The phrase “in error” appears in customer-reported email wording, but it does not say whether the cause was an inventory-count problem, a website or ordering-system fault, or something else. Those explanations remain possibilities, not confirmed facts.
What the Offers Mean for Buyers
For customers whose orders were canceled, the reported offers could provide a way to try to buy the console again and compensation beyond the immediate cancellation. The 48-hour limit may make the reservation time-sensitive: buyers who receive it will need to check the message for its start and end times, as well as any instructions for placing a new order.
The $519.99 card is reported as Walmart credit, not cash. The available information does not confirm whether it is in addition to a refund of the original payment, or how the cancellation affects each buyer’s payment. Customers should rely on the language in their own cancellation and follow-up emails, and contact Walmart if the refund or card terms are unclear.
The episode also puts the reliability of retailer pre-orders in focus. A canceled order can leave a buyer without the product and unsure whether a replacement offer will work. Until Walmart confirms the scope of the issue and completes the reported make-good, customers cannot know whether the offer resolves the disruption for all affected buyers.
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How the Cancellation Was Reported
The available account comes from customer emails reported by multiple outlets, rather than a public Walmart announcement. Shattered’s report, citing Nintendo Life, describes cancellations followed by the eGift card offer. Other coverage, including Kotaku’s account of the reservation, reports a separate 48-hour reorder opportunity for some customers.
The console is described in reports as the Zelda 40th Anniversary Edition, with a reported price of $519.99. That figure is the amount attached to the reported gift card; the source material does not provide an independent Walmart statement confirming the product’s price or the card terms. Multiple reports describe a similar sequence, but they do not replace confirmation from the retailer.
There is also no verified public count of canceled orders in the material available. Reports refer to some pre-orders, not all orders, and do not establish whether the cancellations were limited to a particular location, order period, or inventory allocation. The account should not be read as confirmation that every Walmart buyer was affected.
““in error””
— Walmart, in wording quoted from customer cancellation emails
Unanswered Questions About Eligibility
Walmart has not publicly confirmed the cancellations, the gift card amount, the 10-business-day delivery estimate, or the reservation rules in the source material. It is unclear how many orders were canceled, which customers qualify for a gift card, and why some buyers reportedly received a reorder reservation while others may not have.
It is also not established whether the eGift card is in addition to the original-payment refund, whether all promised cards have been sent, or whether the reported 48-hour window begins when the email arrives or at another specified time. Customer accounts and media coverage are the basis for the claims; the terms should not be treated as confirmed for every affected order.
Watch for Walmart’s Confirmation
Customers with canceled orders should check their Walmart account and email, including spam folders, for a cancellation notice, gift card details, or an Exclusive Reservation. Anyone offered a reorder should read the message for the exact 48-hour deadline and confirm the order can be completed before the window closes.
Buyers should also check whether the original payment has been refunded and ask Walmart support to clarify any gap between the refund and the reported gift card. The next meaningful development would be a public Walmart statement or verified delivery of the offers, which could clarify eligibility, the cause of the cancellations, and whether the reported timelines are being met.
Key Questions
Did Walmart cancel Zelda-edition Switch 2 pre-orders?
Media reports citing customer emails say Walmart canceled some pre-orders and described the cancellations as “in error.” Walmart has not publicly confirmed the scope of the cancellations in the supplied material.
How much is the reported eGift card?
Customers reportedly were told they would receive a $519.99 Walmart eGift card. The reported email says it should arrive within 10 business days, but delivery to all eligible buyers has not been confirmed.
What is the 48-hour Exclusive Reservation?
Some customers reportedly received an opportunity to reorder the same console during a 48-hour window. The qualification rules and exact timing have not been established publicly.
Is the gift card on top of a refund?
The reports do not confirm whether the gift card is separate from the refund for the canceled order. Buyers should check their own cancellation message and contact Walmart if the payment status is unclear.
Did Walmart explain why the orders were canceled?
The reported cancellation email used the phrase “in error,” but did not identify a cause. Inventory or system problems have not been confirmed.
Source: shattered.io
